Fair Processing Notice

www.locateguernsey.com is a website run and maintained by the States of Guernsey (the controller) to provide customers with information promoting the island as a place of interest and to relocate. The website offers interested parties with an opportunity to make initial contact and to instigate further discussion.

1. The Data Protection Law

The controller acknowledges its obligations as per the data protection law, which provides a number of requirements in terms of processing activities involving personal data. The controller further acknowledges the general principles of processing as well as the rights of a data subject and more information in relation to these provisions are provided within this fair processing notice.

2. The Principles of Processing

a. Lawfulness, fairness and transparency

Personal data must be processed lawfully, fairly and in a transparent manner.
In order to provide this service, the controller collects personal data from data subjects who subscribe to the Locate Guernsey newsletter direct from the website. No personal data is collected from any third party or publically available source. None of the personal data collected for this purpose is classified as “Special Category Data” (the most sensitive data as defined by data protection law). The personal data that is collected for this purpose includes:
• The data subject’s email address
• The data subject’s first name
• The data subject’s last name
• The data subject’s employer
• Contact number

In cases where the data subject is making an enquiry about relocating to Guernsey, they may be asked to provide additional personal data so that the data processor is able to perform due diligence on the data subject and assist with their query and potential relocation to Guernsey.
• The data subject’s nationality
• The data subject’s date of birth
• The data subject’s address
• Information on the data subject’s business

In terms of the lawful basis for processing, the controller would require consent to process the data so as to facilitate the delivery of an information service between the data subject and the controller.

The information collected is used as follows:
• The data subject’s email address is required in order to deliver the information service
• The data subject’s first and last names are for the purposes of identification
• The data subject’s contact number for the purpose of further discussions about relocation and or other services.
• The data subject’s nationality is for the purpose of establishing the route the data subject would need to take in order to relocate.
• The data subject’s date of birth is for the purpose of the data processor performing due diligence to ensure the legitimacy of an enquiry. This piece of information is a key identifier in the performance of due diligence and ensures that there is no negative reputational impact on the island by continuing to assist with the enquiry
• The data subject’s address is for the purpose of sending follow-up correspondence in hard copy and for anonymized reporting in accordance with the data processors mandated responsibilities.
• Information on the data subject’s business is for the purpose of further discussions about relocation and or other services and in performing due diligence to ensure the legitimacy of an enquiry.

The data subject has the option to ‘opt-in’ to receive further information from a third party
In terms of the lawful basis for processing this information, the controller would require the consent of the data subject to the processing of the personal data in this way. As per data protection law, the data subject has the right to withdraw their consent at any stage.

e-Privacy Directive PECR (Privacy Electronic Communications Regulation)

“Cookies”

A “cookie” is a piece of digital information that is placed onto a user’s electronic device to track their progress and viewing habits. The Locate Guernsey website may use “cookies” in this way to track your usage across the site so as to customise your experience and to record the number of users accessing the site as well as the pages viewed. You may disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information that is unrelated to our site or your interaction with our site.

IP Addresses

An “IP (internet Protocol) Address” is a piece of digital information usually consisting of a unique string of numbers and full stops that identifies a particular electronic device. Locate Guernsey may collect your IP Address to help diagnose problems with our server, and to administer our site. This information does not contain any personally identifiable information about you. Your IP Address is also used to help identify you during a particular session and to gather broad demographic data.

a. Purpose Limitation

Personal data must not be collected except for a specific, explicit and legitimate purpose and, once collected, must not be further processed in a manner incompatible with the purpose for which it was collected.
The controller acknowledges its responsibility with regards to this data protection principle and therefore the controller maintains that it will not further process that personal data in a way which is incompatible to its original reason for processing as specified in section 2a, unless the controller is required to do so by law. The personal data will not be transferred to a recipient in an authorised or an unauthorised jurisdiction (as per the definition within data protection law).

b. Minimisation

Personal data processed must be adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed.
The controller maintains that it will only process the personal data which is detailed in section 2a, and will not process any further personal data that is not necessary in relation to the original reason for processing personal data as specified in section 2a, unless the controller is required to do so by law.

c. Accuracy

Personal data processed must be accurate, kept up-to-date (where applicable) and reasonable steps must be taken to ensure that personal data that is inaccurate is erased or corrected without delay.
The controller will ensure that all personal data that it holds is accurate and kept up-to-date, and any personal data that is inaccurate will be erased or corrected without delay.

d. Storage limitation

Personal data must not be kept in a form that permits identification of a data subject for any longer than is necessary for the purpose for which it is processed.
Where a data subject provides personal data to the controller through the www.locateguernsey.com website to either facilitate acceptance or to make an enquiry concerning the services, the controller will only hold that personal data for the duration of the service or the enquiry. Should personal data be shared with third parties, the personal data shall also be held only for the duration of the service between the third party controller and the data subject. No personal data will be held after a successful relocation and any such data that has been collected will be deleted after that time.

e. Integrity and confidentiality

Personal data must be processed in a manner that ensures its appropriate security, including protecting it against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
The controller maintains to process all personal data with appropriate levels of security. Personal data provided by data subjects using the www.locateguernsey.com website is collected and stored online and, in order to prevent unauthorised or unlawful processing, the controller has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that is collected.
The www.locateguernsey.com website is managed and maintained by the controller. The controller has not engaged with any processors in relation to the functioning of the website.

f. Accountability

The controller is responsible for, and must be able to demonstrate, compliance with the data protection principles.
The contact details of the controller are as follows:
Guernsey Registry,
Market Building,
PO Box 451,
Fountain Street,
St Peter Port,
Guernsey,
GY1 3GX,
Tel: 01481 743834
Email: enquiries@locateguernsey.com

The contact details for the Data Protection Officer for the States of Guernsey’s Economic Development are as follows:
Data Protection Officer, States Economic Development
Tel:   01481 717000
Email: data.protection@gov.gg

3. Data Subject Rights

a. Right of access

A data subject has the right to be advised as to whether a controller is processing personal data relating to them and, if so, that individual is entitled to one free copy of their personal data (with further copies available at a fee prescribed by the controller). This is known as a Subject Access Request (SAR). Upon receipt of an SAR, the controller has a period of one month to adhere to the request (an extension of two further months can be sought by the controller depending upon the complexity and number of requests submitted by the data subject).

b. Right to data portability

A data subject has the right to data portability, this means that an individual is able to arrange for the transfer of their personal data from one controller to another without hindrance from the first controller. This right can only be utilized where the processing is based on consent or for the performance of a contract. This right cannot be used for processing by a public authority.

Where a data subject invokes the right to data portability, the data subject has the right to be given their personal data in a structure, commonly used and machine-readable format suitable for transmission from one controller to another. Upon the request of a data subject, the controller must transmit their personal data directly to another controller unless it is technically unfeasible to do so.

c. Exception to right of portability or access involving disclosure of another individual’s personal data
A controller is not obliged to comply with a data subject’s request under the right of access or right to data portability where the controller cannot comply with the request without disclosing information relation to another individual who is identified or identifiable from that information.

d. Right to object to processing

A data subject has the right to object to a controller’s activities relating to the processing of personal data for direct marketing purposes, on grounds of public interest and for historical or scientific purposes.

e. Right to rectification
A data subject has the right to require a controller to complete any incomplete personal data and to rectify or change any inaccurate personal data.

f. Right to erasure

A data subject has the right to submit a written request to a controller regarding the erasure of the data subject’s personal data in certain circumstances. These include where:
• The personal data is no longer required in relation to its original purpose for collection by the controller;
• The lawfulness of processing is based on consent and the data subject has withdrawn their consent;
• The data subject objects to the processing and the controller is required to cease the processing activity;
• The personal data has been unlawfully processed;
• The personal data must be erased in order to comply with any duty imposed by law; or
• The personal data was collected in the context of an offer from an information society service directly to a child under 13 years of age.

g. Right to restriction of processing

A data subject has the right to request, in writing, the restriction of processing activities which relate to the data subject’s personal data. This right can be exercised where:
• The accuracy or completeness of the personal data is disputed by the data subject who wishes to obtain restriction of processing for a period in order for the controller to verify the accuracy or completeness;
• The processing is unlawful but the data subject wishes to obtain restriction of processing as opposed to erasure;
• The controller no longer requires the personal data, however the data subject requires the personal data in connection with any legal proceedings; or
• The data subject has objected to processing but the controller has not ceased processing operations pending determination as to whether public interest outweighs the significant interests of the data subject.

h. Right to be notified of rectification, erasure and restrictions

Where any rectification, erasure or restriction of personal data has been carried out, the data subject has a right to ensure that the controller notifies any other person to which the personal data has been disclosed about the rectification, erasure or restriction of processing. The controller must also notify the data subject of the identity and contact details of the other person if the data subject requests this information.

i. Right not to be subject to decisions based on automated processing

A data subject has the right not to be subjected to automated decision making without human intervention.
To exercise these data subject rights, please contact either the data protection officer or the controller (as per the contact details provided in 2g).

j. Right to make a complaint

An individual may make a complaint in writing to the supervisory authority (the Office of the Data Protection Commissioner) if the individual considers that a controller or processor has breached, or is likely to breach, an operative provision of the data protection law, and the breach involves affects or is likely to affect any personal data relating to the individual or any data subject right of the individual (as listed above).

k. Complainant may appeal failure to investigate or progress and may appeal determinations

An individual may appeal to the Court where:
• The Supervisory Authority has failed to give the complainant written notice that the complaint is being investigated or not within two months of receiving the complaint;
• The Supervisory Authority has failed to provide written notice of the progress and, where applicable, the outcome of the investigation at least once within three months of providing notice of the beginning of an investigation; or
• Where the individual seeks to appeal against a determination of the Supervisory Authority.

4. Hotjar 

The Locate Guernsey website uses a software called Hotjar. Hotjar is used to anonymously track and record your journey through this website, so that it can be reviewed at later date for the sole purpose of helping us to improve the user experience.

Through the Hotjar tracking code embedded on this website, the information collected includes:

Device Specific Data

The following information may be collected through your device and browser:

  • Your device’s IP address (collected and stored in an anonymized format)
  • Device screen size
  • Device type (unique device identifiers) and browser information
  • Geographic location (country only)
  • Preferred language used to display the webpage

Log Data

Hotjar automatically records information which is created upon using the Locate Guernsey website. Data includes:

  • Referring domain
  • Pages visited, including the order in which they were visited
  • Geographic location (country only)
  • Preferred language used to display the webpage
  • Date and time when website pages were accessed
  • Mouse clicks & keystrokes

If you do not wish to be tracked by Hotjar, then follow the instructions here to opt out.